Kathleen Ortigas
Customer Success Manager
Kathleen is the person GLP clients hear from most. She schedules check-ins, tracks every request and gets each question to the right person on the GLP team.
- 15+ yrsRunning digital projects for clients
- 1Point of contact for each firm
- QAChecks work before it reaches the client
Kathleen Ortigas is GLP Marketing's Customer Success Manager and the day-to-day contact for client firms. She brings more than 15 years of digital project management and client support to keeping each GLP account organized.
Kathleen at GLP
What Kathleen runs at GLP
- 01
Client check-ins
Schedules and runs the regular calls, and sends a clear summary of what was agreed.
- 02
Request tracking
Logs every client request and follows it until it is done, so nothing gets lost between teams.
- 03
Getting answers
Routes questions to GLP's SEO, content or development lead and brings the answer back.
- 04
Quality checks
Reviews deliverables before they reach the client.
How Kathleen got here
Fifteen years of keeping clients and projects on the same page
Kathleen has spent her career in the space between a client and the people doing the work. She learned it from the support side first, then ran the projects herself, and now does it for every firm GLP works with.
-
2010
Starting on the support side
Kathleen began in 2010 as an assistant at a digital agency, already backed by a degree in commerce and management accounting. Answering clients and keeping the details straight became the base for everything after: she grew into running web development projects end to end, from planning and prioritizing to documentation, launch and quality checks.
Experience on LinkedIn -
2010–2023
Dozens of projects, every kind of deliverable
As a senior digital project manager she ran dozens of projects for clients in several industries. She led a full rebrand for a national vending company, from the logo and website to van graphics and kiosk screens, produced a company profile video shown at a Nestlé vending conference in Singapore, managed online stores from wireframe to launch, and oversaw marketing graphics for Nespresso's distributor in the Philippines. Along the way she mentored junior staff and wrote the procedures her teams followed.
Experience on LinkedIn -
2022–2024
Teams on three continents
She managed web design, marketing and branding projects for an agency in Australia, preparing the requirements, budgets and schedules for each, and led quality assurance on sales funnels for a company in the United States. For a firm in South Korea she ran operations for a team of more than ten assistants, writing the operating procedures and automating the workflow in Monday.com. In the same years she certified in project management with Google, SEO with Semrush and inbound marketing with HubSpot.
Certifications on LinkedIn -
Today
Customer Success Manager at GLP
At GLP all of that goes into one job: being the person each client firm hears from. She keeps the check-ins on schedule, follows every request until it is done, and checks the work before it reaches the client, so a firm deals with one person instead of chasing five.
Certifications
- March 2023 SEO Fundamentals Course Semrush Academy See the certificate
- March 2023 Inbound HubSpot Academy Verify on HubSpot
- May 2022 Foundations of Project Management Google, on Coursera Verify on Coursera
- May 2017 Fundamentals of Digital Marketing Google Digital Garage Validate with Google (code NYU KHW 22Z)
LanguagesTagalog · NativeEnglish
On the record
What people who have worked with Kathleen say
from the CEO she worked with for 12 years, clients and teammates since 2019 Read them on her website
Just wanted to express my heartfelt gratitude for Kathleen's hard work and dedication over the past 12 years. She has truly been a star performer and a valuable asset to our team. Kathleen has always been a structured, accurate, and continuously improving worker and has truly become my right hand.Natalie MinhCEO · Kathleen reported to her for 12 years · 2023 See the source
- Jonathan ParkOwner Client · 2023 “Kathleen managed 10+ team of VAs. After the initial discussion on work objective and potential workscope, she came with the SOPs and suggested work streams. She has done wonderful job managing the project. She tracks all VA activities and made sure everything is in order. Absolute gem” See the source
- Eileen WongHead of Procurement & Contracts Client · 2019 “Kathleen has been project manager for our marketing projects for more than 4 years. Her experience in social media management, customer service, graphic design, website development are extensive. She is also very hands on, excellence and often extends her services beyond scope of work. […] Highly recommended” See the source
- Michael ChevereOwner, Web Development & Social Media Consulting Client · 2022 “Kathleen, was a very big help on a project I was working on. She was always quick, responsive and extremely competent and always provided me with good ideas and useful information. I recommend her very highly and would absolutely use her again in the future” See the source
- Bridget MetheneyProject Manager Worked with Kathleen · 2024 “Kathleen is amazing! Truly. She was a joy to work with and an asset to our team. We'd definitely hire her again in the future!” See the source
Part of the GLP team
When you hire GLP, you get the whole team
Kathleen works alongside the rest of GLP's leads under Founder and CEO Matt Khorsandi. Every client firm gets the full team, with one day-to-day contact.
What firms ask Kathleen
Yours isn’t here? Ask our team
Who do I contact with a question about my account?
Kathleen, GLP's Customer Success Manager. She answers what she can directly and brings in the SEO, content or development lead for the rest.
Do I have to sign a long-term contract?
GLP works on a monthly retainer. The terms are explained on the strategy call, before anything is signed.
What happens on the free strategy call?
GLP looks at the firm's site, its Google Business Profile and the firms that outrank it for the searches that matter. The firm leaves with an honest read on what it would take, whether or not it hires GLP.
Get your audit from the people who'd do the work
The GLP team does the free audits too. We check how your firm shows up on ChatGPT and Google and send you a video walkthrough within 48 hours.
Or call Call (661) 388-5526